Engage the customer at the right moment

1. Deep-Dive

We spent time with the project stakeholders and other relevant internal stakeholders to understand more about the company’s solutions and services. What we wanted to do was to make use of the 3Rs when it comes to technicalities: remove, reduce and replace as much technical jargon as possible.  

We also conducted an audit of its past and existing content and sales materials to identify the gaps of their sales funnel.

2. Engagement Strategy

After several intensive sessions with the customer, we strategised and created a lead generation and nurturing campaign anchored by a Needs Assessment tool. This tool nurtures prospects through their buying journey, provides them with a solutions report, and completes their experience with a sales person attending to them based on their specific needs.  

We also incorporated a Leads Scoring system with a prospect dashboard for the sales team, who will then be informed of the prospect’s exact needs.  

To close the loop, we conceptualised a digital traffic driving campaign that would direct prospects to the needs assessment tool. The campaign took place on LinkedIn, Google Ads as well as an eDM drip campaign.

3. Iteration

We monitored the Google Analytics of the Needs Assessment tool to identify drop-offs, thereafter making iterations to CTAs and certain messages to encourage click-throughs. The same was applied to the traffic driving strategy over the course of 4 weeks and made iterations to identify the type of messages that work.